Customer Service Warning—What to Watch for That Indicate We Have a Customer Service Problem
Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated. Yet, what you hear from your employees is, “Stupid customers! They just don’t understand how to use the product”? As the owner, or manager, what has been your... More...
Ten Customer Service Secrets to Win Back Customers
Copyright © 2004 Ed Sykes. All rights reserved Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to desire as far as service I gave the students an extra fifteen minutes... More...
Openly Sharing Your RFP Objectives and Information with Vendors
On the surface, the idea of beginning your project by clearly stating your Request for Proposal (RFP) objectives and then communicating them directly to your potential suppliers would seem to be obvious. However, that has certainly not been the case in a surprisingly large percentage... More...
Ask for the Business
3 Ways To Overcome pricing Challenges How many times have you had a customer say to you; I’ve been shopping around and XYZ mortgage company can get me a better rate and won’t charge me any points. well . . . The lower rate might hold some truth to it but lets face... More...
Increase Your Sales by Giving It Away
---Stand out above the crowd by Giving Away Your Best Information What makes you better than your competition? Let me give you a hint, it’s not because you are less expensive than your competition or because of your great customer service. When you start giving away your services,... More...
How to Win the Hearts of your Customers and Friends
Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking with our customers face to face. It's especially important to give those on the phone extra attention - listening to their voice,... More...
How to Start Writing Policies and Procedures
Any old policy and procedure format saves time by not having to start from scratch, right? Well, not necessarily. Using a weak starting point can hurt employee usability, introduce confusion and user-error, and may not assist in your compliance and control... More...
Accepting Responsibility for Your Sales Success
That we live in a time of relentless and pervasive change is no longer news to anyone. There is one important implication of this situation that continues to be a challenge. That is that our employees need to continually change their behavior to adapt to the world around them. My... More...
Creating the right ‘Viral Reputation’.
Creating the right ‘Viral Reputation’. By Gary Durkin © 2005 Unless you are brand new to business, or have been under a rock for quite some time - one key marketing technique (which isn’t new) - is called ‘Viral’. Based on the word ‘virus’ -... More...
Five Ways to Improve Your Bottom Line
Copyright 2005 Log Cabin Rustics“A penny saved is a penny earned”, the old adage attributed to Ben Franklin, only tells half of the story. A penny saved is really better than a penny earned, because you don’t have to pay taxes on it. Here, then, are some time-honored ways for you to save... More...
The Many Uses Of Training Videos
Every new employee needs some type of training, and most employees benefit from ongoing training and learning. This training needs to be consistent, useful and easy for both the employee and the employer. It also needs to be convenient and cost effective. One way to accomplish this type of... More...
How to Deliver Exceptional Customer Service
HOW TO DELIVER EXCEPTIONAL CUSTOMER SERVICE By Chas Brothers Having been in business a number of years, I’m amazed at the number of people who don’t have the slightest idea of what customer service is. Customer service is not a way of doing things – it’s an attitude.... More...
Ten Ways To Improve Your Customer Service
1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale, follow-up with the customer to see if they are satisfied with their... More...
Top Sales Dog On The Block
1. Price- Can you offer a lower price? Can you offer a higher price and increase the perceived value of your product? Do you offer easier payment options than your competition? 2. Packaging- Can you package your product more attractively? Do the colors of your... More...
The Metamorphosis of the Successful Executive . . . Overcoming Professional Stagnation
You're a bright, successful business executive making good money and managing a capable staff of accomplished professionals. You are successful beyond your wildest business school dreams. You've achieved much-yet something's missing. On the surface, life is good-yet you feel tired, drained,... More...