Resumes That Rock (16 Expert Tips)
It's never too early to update your resume, even if you're not searching for a new job. Why? Updating your resume is a valuable reminder to yourself of your practical value to employers. Refer to it when preparing your business case for a raise request or when preparing for your... More...
Promoting Your Online Survey
Having created and published your online survey the next step is to get the right people to participate. How many and who you specifically target will depend entirely on the survey subject and your specific objectives. For some surveys such as employee surveys there is likely to be... More...
Brand YOU(r) --7 Steps to Cultivate Your Brand and Bring Out the Best in YOU
Have you ever noticed that some people exhibit a special or unusual quality, trait, or characteristic? And this feature or mark identifies the person and draws you to those people? This is a 'brand.' And it is instrumental in helping you build your business and advance your career.... More...
Nine Ways Johnny Carson Can Help You Run Outstanding Meetings
Recently, America lost one of the giants of late night television, Johnny Carson. He was a master at his craft, because he would conduct his show, essentially like a ninety minute meeting. The program would be entertaining, insightful, informative, and leave you wanting... More...
Building a Strong Business Relationship
When it comes to business and sales, building a strong relationship is critical. The stronger your relationship is with your customer, the more likely they will be to refer you business. Every day, make an attempt to build on the relationships you have with your customer. Don’t... More...
5 Steps to Identify Core Processes
You have permission to publish this article free of charge, as long as the resource box is included with the article. If you do run my article, a courtesy reply to sean@bizmanualz.com would be greatly appreciated. This article is 1,122 words long including the resource box. Thanks for your... More...
How To Think Like An Ebay Powerseller.
So what’s a PowerSeller? PowerSellers are the people on eBay who’ve made it, recognisable by the little ‘PowerSeller’ badge next to their name. You’ve probably seen these people around – and to succeed on eBay, you want to think the way they do. How to People Get the Right to Call... More...
Focus On Results - Not Money
Are you in sales management for the money? Of course you are - and that’s fine but you must not lose sight of what will get you the money you are after. Developing the plan, implementing the plan and monitoring results - while being merely aware that you are making money. Winning starts... More...
How To Avoid Being A Victim Of Ebay Buyer’s Fraud.
From everything you’ve heard about the risk of fraud on eBay, you might think it’s only buyers getting scammed – but you couldn’t be more wrong. Here are a few common scams that sellers fall for every day. The Rubber Cheque. This one obviously isn’t limited to eBay – it’s... More...
The Pros and Cons of Pay-for-Performance
What is Pay-for-Performance? In times of economic downtown, sales are down, profits shrivel up, and unemployment is on the rise. Companies, in order to survive, are turning to forms of pay that are not seen as an entitlement. Traditionally, base pay is seen as an entitlement. You go to... More...
Mastering Challenging Service Situations
During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line. How can you best handle challenging situations? I have developed and practiced a simple... More...
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable? -- Peter Q. A: A wise man once said, "The... More...
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide service that creates customers for life.... More...
A Guide For Customer Service Training Tools
Let’s face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don’t have great customer service skills, it doesn’t matter. Customer service should be a number one priority to any business. But how do you train sales... More...
Customer Service For Huge Profits
Customer service is the most vital asset for Business either it is online or offline. It's the critical factor which determines if your business has a future or not. There are two vital components to every interaction you have with a customer 1) The purchase or... More...