Check Yourself for Outstanding Customer Service
Recently, a business associate, Mike, mentioned that he was doing a show at a local university and stopped by the faculty dining hall to get lunch. He said that, while waiting on line, the service was poor. The line moved slowly, the counterperson was disinterested in what she was... More...
Consumers Demand Better Customer Service
(ARA) - If you receive bad customer service from a company on the telephone, through e-mail or a Web site, you are likely to take your business elsewhere next time, a recent study shows. Research co-sponsored by Kelly Services and Purdue University’s Center for Customer-Driven... More...
Breaking The Chains!
Everyday, customers and business owners are bombarded with billboards, logos, print and electronic ads from huge corporations. With annual ad budgets that are more that our businesses' SALES in an entire year, our small independent businesses are getting squeezed out of consumers minds... More...
Fire Your Customers
It’s time to thin the ranks and fire some customers. That’s right, can ‘em, send them packing and tell them their business isn’t welcome here anymore. Sound crazy? It’s crazy if you don’t! Why would anyone fire a customer? Simple. It’s costing you too much time and money to... More...
Getting More From Your Customer
We are all customers of one product or another. How is it we always seem to buy or shop from the same place? What is it that these businesses do to keep us coming back and buying from them? A large portion of the selection process that a customer goes through is done through advertising –... More...
Eight Ways to Motivate Part Time Employees
In most cases, part-time employees present a special challenge when it comes to motivation. They do the “grunt” work, have little career choices, are often focused on other goals outside of your organization (college, hobbies, etc.), and are treated as outsiders by full-time employees. So... More...
Customer Service Leads to Customer Loyalty
All customers want and expect superior customer service, and it is all too important that we give it to them. Otherwise, our competition will. Your customer doesn’t want to be treated like another statistic along an assembly line. They want to be treated with respect. It is very... More...
Home business ideas for normal moms like you and me
I am a normal, work from home mom, who started my own home business working from home. This article will show you how you, too, can be a work from home mom. After I gave birth to our first baby, Hana, I really couldn’t see myself going back to that old job working for Mr.... More...
The Down Side Of Using Dropshippers For The Ebay Auction Arena!
Ok, let me just say right up front that I am not against drop-shipping! I love the concept. If you are dealing with a particular wholesale drop-shipping distributor that is serving your Ebay ambitions well, then hold onto that company with bonds of steel, for truly good drop-shippers are... More...
When year-end sales resemble coal and leave no room for gifts
December can be a trying time for small businesses. The year-end rush to close clients in order to meet target year-end sales goals can leave a person feeling stressed, overworked, and definitely, not in the holiday spirit. Last year around this time, you were probably forecasting sales... More...
Musical Phones
"Let me transfer your call." What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing one more time, "Let me transfer your call?" Feelings of frustration set... More...
Manual Handling Training UK
With the increased emphasis on health and safety in UK, employers are now turning their attention towards the various health and safety training programs for their employees. Employees are provided with free health and safety training programs by the employers. This is necessary to educate the... More...
Got Voice Mail?
"There's not anybody who really cares about using voice messaging the way I envisioned it." According to Gordon Matthews, the inventor of voice mail, he never anticipated that his automated message system would be used to confuse and frustrate business callers. He didn't foresee how many ways... More...
You Can Make Money With A Home Based Business
Would you like to make money by starting your own home-based business? People choose to work from home for several reasons including the desire to stay home with their children, the need for extra income, or simply being dissatisfied with their current job. A home-based business will... More...
Quiz- Do You Sell Yourself To The Customer?
Sales is one of the most exciting professions. It is also one of the toughest professions. Selling to customers can be a real task. If by any chance, you get a tough buyer, you will need all the training to sell to him/her. Let me ask you - do you sell yourself as a person of integrity and... More...